Make sure you do not exceed the time-limit of 14 days from the day you received the product. Please return the product, in perfect condition with all the specific labels (tags).
1. Change of product:
We accept exchanges of items purchased from THEOSFURS.COM at our stores in Bucharest. Items must be in original condition with their price tickets and be accompanied by the return form and invoice. You can find them both in the original parcel, in the same envelope where the shipping note is. You can exchange the product with a new one, change the size or pick something different within the same amount or higher. Physical presence is required for the exchange.
2. Online Return:
If you wish a refund you have to complete the return form that you will find in the original packaging & select the REFUND box. You will have to give us your bank account, in which we will make the appropriate refund. Place the return form in the package.Return the product, in perfect condition with all the specific labels (tags) to the address below, in Bucurest. Note that the shipping cost for the return is on you and therefore we don’t force you to use a specific transportation service. You can use any transportation service. The refund will be made within maximum 8-10 working days, from the moment the parcel arrived to us.
3. Store Return
You can now return products in THEOSFURS stores. ATTENTION! You won’t be refunded in cash into the store. You will be refunded in your bank account. For that, you need to follow the same procedure as above ( see online return). When you will leave the product/ products and the return form in one of our stores you will need to fill in a document which proves this fact. The refund will be made within maximum 8-10 working days from the moment the articles got to us.
Caution: If you do not follow even one of the above instructions the return will not be accepted by us.
* For hygienic reasons the THEOSFURS does not accept returns, leggings, swimsuits, leotards, tights and earrings.
* If the reason for your return coming from company’s mistake, THEOSFURS is bound to bear the shipping charges