Return Policy

Return Policy
You must send the returned product within 3 days of receiving your order. In order to make the return, it is essential that the product be in perfect condition with the special badges, receipt of order and the special return form.

IN CASE OF RETURN YOU HAVE THE POSSIBILITY:

  1. To change it with the same or another product through our online store. Make your change in the e-shop once you’ve made your original purchase from there. Return the product well packed to avoid damage during transport at your own expense. The re-shipment is in accordance with the charges of our company. Your parcel should contain:
    A: the product you are returning
    B: the special return form that was in the original package you received, supplemented with the required information and by selecting the box that says “credit / change” your receipt.
    C: your receipt.
  2. To make a refund through our online store. Return the product well packed to avoid damage during transportation at your own expense. Your parcel should contain:
    A: the product you are returning
    B: the return form contained in the original package you received, filled in with the required information, by selecting the box that says “refund” (The refund is made in the same way as the payment was made.)
    C: your receipt

We remind you that:

  • The return process usually takes 3-6 business days from the moment we receive the return at our company. This is because all returns go through the quality control process before arriving at the e-shop offices to inform customers. So when you return to the e-shop you will receive the necessary information.
  • Refunds are credited by us within 7-14 business days from the date of delivery of the returned product. The availability of the refunded amount in your account depends on each Bank’s bank transfer policy.
  • If a defect in quality control is found in the product returned, the company should contact the consumer to resolve the issue.

The address to which the products must be sent is:
Theosfurs
Stavros Theodoropoulos
Moschopoleos 0, 52100
Kastoria – Greece
Tel: +302467022030